How does it work?

Stay Well @ Home 2 is located in Merthyr Tydfil and Rhondda Cynon Taf, and open between 8.30am and 8pm every day.

The service provides a direct link to assessment teams (known as Single Point of Access) by taking referrals from community health and social care professionals. This includes GPs, district nurses and the Welsh Ambulance Service. 

If somebody is unwell but does not need to go into hospital, the person’s health or social care professional can ring the Single Point of Access team, and a tailored package of support can be agreed within four hours.

This means that the person will receive the right support and care to stay safe in their own home.


The package of support may include one or more of the following services: 

  • Domiciliary packages of care and support: including support with activities of daily living such as washing & dressing; preparing meals and support with medication, for up to two weeks
  • Occupational therapy assessments: including information and advice for care workers, recommendations on a rehabilitation programme and supplying equipment
  • Access to the RCT Vision Products Community Equipment Store: delivering complex equipment; moving furniture or fitting a ‘key safe’ to enable services to access the patient’s home
  • Referrals to the Cwm Taf Morgannwg University Health Board @ Home Nursing Team: who can support with health needs
  • Referrals to the Cwm Taf Morgannwg University Health Board Your Medicines @ Home Team: who will assess pharmacy needs
  • Referrals to community services such as Age Connects Morgannwg and Care & Repair: who can offer support.

All interventions are subject to a two week review to ensure that outcomes for people are being achieved and any onward referrals are made.

See how Mr Jones was supported by Stay Well @ Home 2 services below. 


Stay Well @ Home (phase one) model

Stay Well @ Home 2 builds on the success of the award winning first phase of the Stay Well @ Home model.

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Keeping Mr Jones safe at home.

Hear how the Welsh Ambulance Service used the ‘Stay Well @ Home 2’ service to support Mr Jones.

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