How does the service work?

It’s important people feel empowered to make choices about what care they receive so they can remain independent and safe at home or in residential settings.

To support people within the community, health and social care professionals work with GPs, community organisations, volunteers and others to coordinate care, provide support and signpost to the right service.

These professionals aim to have the right conversations, at the right time, with the right people to ensure individuals and their families get the tailored support they need to stay well in their home environment.

This approach will help individuals and their carers to produce plans that will help them with any future care needs if their circumstances change. This will help avoid unnecessary admissions to hospital, residential or nursing care.

Single Point of Access for district nursing

An important element of the ‘One Team Around People’ programme is the ‘Single Point of Access’ contact line for district nursing. 

By phoning a designated number, professionals and members of the public can access advice and support from experienced district nurses. The nurses use their experience to ask the right questions so they can assess the situation.

Following this, they either make a referral, order equipment or signpost the individual to another service (depending on what the person needs).

This results in a more flexible and speedy response, so the individual receives the right care, quickly.

 

 

Feedback from a resident

"Staff understood my illness and were sympathetic towards me. They did everything they could for me and went above and beyond."

Feedback from a resident

"I'm very grateful that the team were so helpful and efficient"