The Community Health and Wellbeing Team is a community based team consisting of:
The team operates across Merthyr Tydfil and RCT in the following clusters:
The patient will be referred to the service by their GP or another trained professional, who will notify the Community Health and Wellbeing team on their behalf. Sometimes members of the Community Health and Wellbeing team will also refer a patient they may be working with who they think may benefit from the service.
A member of the Community Health and Wellbeing Team will then contact the patient by telephone to arrange an appointment or simply to discuss their health and social care needs over the phone. There may be a short waiting time, which the patient will be informed about when they are referred.
If we identify a health need that sits outside our team, such as speech and language support, we will also refer to the right person.
The team will work with the patient to develop an individual care plan which aims to best meet their needs.
During their care, the patient may be asked to answer some simple questions about their health and wellbeing, or even about their experience of the services. This is really important as it helps the team to measure how effective their service is at helping the patient to meet their goals and will help the team to improve their services in future.
We strive to improve quality through continuous listening, learning and improvement from patient feedback. Therefore, we would love to hear from you about your experiences. Please tell us how the Community Health and Wellbeing Team helped you or someone you know. Additionally, if you have any concerns, It is important that you tell us as soon as possible so that we can look into this and work to improve our services in the future.